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1. Introduction
1.1 These Conditions apply to
all guests of the Residence.
2. Bookings
2.1 Guests may book in advance
or on arrival. Rooms are subject to availability and the Residence reserves
the right to refuse any booking for good reason.
2.2 Although payment is
generally required arrival day.
3. Check-in and Check-out
Times
3.1 For Serendipity
Residence,
guests may check-in at any time from 12.00 a.m. on day of arrival. If a
guest has not checked-in by 4.00 p.m., the Residence is entitled to re-let
the room unless the guest has notified the Residence that he/she will be
arriving late. Rooms booked on pre-paid rates will be held for the
entire day of arrival.
3.2 On departure, guests at
Serendipity Residence must vacate their rooms and check-out by no later than
10.30 a.m. Failure to do so will entitle the Residence to charge for an
additional night.
4. Charges
4.1 Charges will be at the
Residence current room rates as displayed at Reception and available on
request. Price lists for additional items, such as Room Service, are on
display at relevant locations and available on request.
5. Payment
5.1 Guests must pay all
outstanding charges on arrival day.
6. Cancellation
6.1 The cancellation policy
varies according to the rate that is booked.
8. Right of Refusal
8.1 The Residence reserves the
right to refuse a guest entry and accommodation if, on arrival,
management reasonably considers that the guest is under the influence of
drink or drugs, is unsuitably dressed or is behaving in a threatening,
abusive or otherwise unacceptable manner.
9. Disturbance
9.1 The Residence reserves the
right to require a guest to leave if he/she is causing a disturbance,
annoying other guests or Residence staff or is behaving in an unacceptable
manner.
10. Residence Rules
10.1 Guests shall comply with
all reasonable rules and procedures in effect at the Residence, including
but not limited to health and safety and security procedures and
statutory requirements as to registration.
10.2 Guests shall not bring
their own food or drink into the Residence for consumption at the
Residence.
10.4 Children under the age of
14 must be supervised by an adult guest at all times.
10.3 Normal domestic pets may
be kept in the guest's room (but are not allowed in other areas)
provided they are kept strictly under control and provided that they are
clean, free from disease and not dangerous.
12. Losses, Liabilities etc.
12.9 The Residence is not liable
for any loss or damage caused to a guest's vehicle, unless caused by the
Residence's wilful misconduct.
12.1 Guests must report any
loss of or damage to their property immediately on discovery to the
Residence's Lost Property, managers or staff members, and shall make
themselves available to assist with any reports made by the Residence to the
police.
12.2 Guests shall not enter
areas of the Residence which are indicated as being closed to the public.
The Residence shall not be responsible for death, personal injury or loss or
damage to property suffered by a guest in such areas.
12.4 The Residence's liability for
any other loss of or damage to a guest's property is limited to 50€ for
any one article or 100€ in aggregate, except where placed in the central
safe, or where, stolen, lost or damaged through the default, neglect or
wilful act of the Residence.
12.6 Whilst all reasonable
efforts have been taken by the Residence to ensure that Bookings made under
this Agreement are able to proceed, the Residence reserves the right to
relocate any Booking to another hotel of similar size and standard in
the locality. The Client acknowledges that the Residence accepts no
liability for any loss or damage suffered by or caused to the Client in
consequence of the relocation of the Client.
12.8 Guests should also refer
to the Notice relating to Loss or Damage to Guest's Property displayed
in Reception.
12.7 For the avoidance of
doubt, the Residence does not exclude its liability for death or personal
injury caused by the Residence’s negligence.
12.5 The Residence shall not be
liable for any failure or delay in performing any of its obligations
under this Agreement if the failure or delay was due to any cause beyond
its reasonable control, including (without limitation) war or threat of
war, civil or political action or disturbance, riot, natural disaster,
fire, epidemic, bad weather, terrorist activity (threatened or actual),
military activity, governmental or regulatory action, industrial
dispute, act of God, failure of power or machinery, failure of or
interruption in externally provided services and utilitites, and all
similar events outside the Residence’s control.
12.3 The Residence shall not be
liable to a guest for any loss or damage to property caused by the
misconduct or negligence of a guest or an Act of God, or where the guest
remains in exclusive charge of the property concerned.
12.10 Guests will be liable
for any loss, damage or personal injury they may cause at the Residence.
12.11 These Conditions shall
be governed by Italian law and you agree to submit to the jurisdiction
of the Italy.
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